GENERAL TERMS AND CONDITIONS

ONLINESHOP

1. Scope of application

Contractual relations between Alu Löffel and its customers shall be based exclusively on these General Terms and Conditions. These shall also apply to subsidiary agreements, assurances or subsequent amendments to the contract. Deviations from our terms and conditions shall only become part of the contract if they have been recognized and confirmed by us in writing.

Otherwise, the customer’s general terms and conditions are expressly rejected.

The General Terms and Conditions shall also apply to future business relationships, even if they have not been expressly agreed again.

Customers within the meaning of the General Terms and Conditions can be both consumers and entrepreneurs.

Natural persons as customers must be at least 18 years old and have legal capacity.

The General Terms and Conditions apply to all products and consulting services offered in our online store and via our website: https://alu-loeffel.de.

2. Conclusion of contract

The online offers represent a non-binding invitation to the buyer to order goods from Alu Löffel. All offers are subject to change until confirmed in writing by the seller. Prices include the respective statutory value added tax. Shipping costs are shown separately for shipping within Germany. Shipping costs for buyers outside Germany will be communicated with the order confirmation.

Descriptions of the goods on the seller’s website do not have the character of an assurance or guarantee. The seller assumes no liability for the specific suitability of the object of purchase for the purpose intended by the buyer.

By ordering the desired object of purchase, the buyer submits a binding offer to conclude a contract.

The seller is entitled to accept the offer within two working days by sending an order confirmation. When the order confirmation is sent (by e-mail), a binding contract is concluded between the parties. The order confirmation also contains the invoice for the ordered goods.

3. Payment

Payment for the goods shall be made in advance using the payment methods selected during the ordering process. If third-party providers are commissioned with payment processing, their general terms and conditions apply to both contracting parties.

Payment must be made immediately after conclusion of the contract. If the customer does not pay the purchase price within seven working days of receipt of the order confirmation, he shall be in default without further request. In this case, the customer must pay statutory default interest, reminder and processing fees.

A right of set-off with own claims against Alu Löffel is only permissible if the counterclaims result from the same legal relationship, have been recognized or have been legally established. Likewise, a right of retention can only be exercised if counterclaims result from the same contractual relationship.

4. Delivery

Delivery will be arranged within the specified delivery time after the purchase price has been credited to the delivery address specified by the buyer. The delivery time is subject to timely delivery by our own suppliers. Delays and postponements of the delivery time will be notified to the buyer with the order confirmation.

The shipping costs are to be borne by the buyer.

If the buyer acquires the object of purchase for his commercial or professional activity, the risk of accidental loss and accidental deterioration of the object of purchase shall pass to him as soon as the goods are handed over to the person designated to carry out the shipment. In this case, the risk of shipment shall be borne by the buyer.

5. Warranty

We guarantee that our products are free of defects for a period of two years.

If the purchased item is defective at the time of delivery, the buyer has the right to demand subsequent performance. He can choose between the elimination of the defect or the delivery of a defect-free object of purchase.

If the supplementary performance is not successful in the manner desired by the buyer, the buyer may reduce the purchase price or withdraw from the contract.

Subsequent performance may be refused if it is impossible or can only be realized at disproportionate cost. In this case, the buyer’s rights are limited to reduction or withdrawal.

In all other respects, the statutory warranty rights shall apply.

The seller shall not be liable for damage caused by improper handling of the object of purchase and measures taken by the buyer when processing or operating the object of purchase. This exclusion of liability also applies to indirect or consequential damages.

Liability beyond the content of the contract due to a lack of suitability of the object of purchase for the purpose intended by the buyer is excluded.

If the purchase is made within the scope of a commercial or professional activity of the buyer, the buyer must inspect the object of purchase immediately after delivery and, if a defect subject to warranty is found, notify Alu Löffel immediately.

If the buyer fails to inspect and notify the seller, the object of purchase shall be deemed approved. This provision shall not apply if the seller has fraudulently concealed a defect.

6. Limitation of liability

The seller shall only be liable for damages other than those resulting from injury to life, limb and health insofar as these damages are attributable to intentional or grossly negligent acts.

Claims arising from guarantee promises, quality agreements or liability under the Product Liability Act remain unaffected by this.

We are not liable for the availability of our website or the digital accessibility of our company at all times.

7. Data protection

All personal data required for the performance of the contract will be stored and treated confidentially. If necessary for the fulfillment of the contract, the required data will be passed on to third parties, e.g. suppliers or freight forwarders. Further details can be found in our privacy policy.

8. Right of withdrawal

If the buyer is a natural person and is not concluding the contract as part of a professional or commercial activity, the buyer is entitled to a right of withdrawal if the contract is concluded exclusively by distance selling.

REVOCATION INSTRUCTION

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of receipt of the goods.

To exercise your right of withdrawal, you must send us Company Alu Löffel, owner Erik Löffel, Rodebachstraße 4, 98544 Zella-Mehlis by means of a clear statement (e.g. a letter sent by post or an e-mail to info@alu-loeffel.de) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. You then wish to return the goods to us immediately. We will bear the usual costs of the return shipment.

9. Severability clause

Should any provision of these GTC be or become invalid or unenforceable, the remaining provisions shall remain unaffected, unless the omission of individual clauses would place a contracting party at such an unreasonable disadvantage that it can no longer be reasonably expected to adhere to the contract.

Status: 24.02.2025

SAMPLE WITHDRAWAL FORM

I hereby revoke the contract concluded between us for the provision of the following services:

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Name of the consumer: __________________________________

Address of the consumer: _____________________________________________________

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Date

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Signature